Last Updated: July 8, 2026
You’ve got 30 calendar days after delivery to decide if something isn’t for you. We keep the return process simple and free.
To be eligible, items should be unused and still in their original packaging with all tags and accessories. If an item showed up defective or damaged, it qualifies immediately — just let us know and we’ll take care of it.
Return shipping is on us. We provide a prepaid label, and there are no restocking fees. Send your return to:
Drakees
2200 Riverside Drive
Plainfield, Illinois 60586
United States
To get started, email info@drakees.com with your order number. We’ll reply with the label and instructions, usually within one business day.
After your return arrives and passes a quick check, we process the refund in 1 to 2 business days. The money goes back to your original payment method. From there, your bank or card issuer can take another 7 to 10 business days to post it. That timeline isn’t controlled by us, but if it takes longer, contact us and we’ll help.